At the exhibition of artificial intelligence AI Expo, which was held in Amsterdam, the technical director of the company «BPU Holdings» Carlos Art Nevarez said that it is time for applications to find emotion. Machines are incredibly intelligent thanks to artificial intelligence – but still they remain cold and unfeeling.
«We want to bring the car closer to the person – to give her real emotions,» says Nevarez.
«In the near future, we want to implement a huge number of projects in the healthcare industry, risk assessment, as well as taking into account the user’s mood when searching for personalized content on the Internet.»
Nevarez told a story from his life – once he was walking with his son, and a man fell in front of them. His son laughed, but Nevarez immediately explained that a person could be very painful from falling – then his son was embarrassed. Later, he found out in which situations you need to show sympathy.
A similar example with artificial intelligence – the machine will learn from pre-made models. After training, she, like the son of Nevarez, will learn how and when to exercise certain emotions.
«For now, the car is not enough to be smart – it must be emotional,” – says Nevarez. “Or we risk being in a world where prejudiced – perhaps fundamentally wrong – the opinion of engineers will be the basis of AI thinking.”
The company decided to start with a political prediction, since political decisions are inextricably linked with the emotional component. Over the past few years, several large-scale election campaigns have been conducted — and their results were not always predictable by man.
Nevarez used BPU emotional intelligence to predict the presidential election in the United States as good examples. Evaluation of the car pointed to the victory of Trump.
«I decided to check whether emotional intelligence can predict the results correctly,» – says Nevarez. «I closely watched the voters for 2 months and could not find so much information (since I worked alone and I could not use the computational power of the company) – the results of my forecast pointed to [victory] Trump.»
I called the engineers and said that the car just does not work correctly – according to preliminary estimates, Trump simply could not become president. “A few days later, Donald Trump won the victory.
Telephone surveys are becoming less and less popular – now various Internet resources are used to conduct them. Now they do not receive an unexpected call asking them to take a survey – they find it themselves and decide whether to go through it or not.
«People sharply become honest when they make posts on Twitter,» – comments Nevarez. «They feel some pressure from potential readers of the post.»
The next «goal» of emotional intelligence is to evaluate choices in the Republic of Korea. Here Twitter is relatively poorly distributed, and the mood of Nevarez is not so rosy. However, the car confirmed its «prophetic» abilities – the President Zhe-Ying became a new president.
The results were posted on the company’s website on the eve of the election a few days before the polls. The resulting error is only 2%.
As a final example, BPU predicted the results of the primary elections in the republican district of the United States, Nevada.
The above examples show the performance of BPU in evaluating events with an emotional component. Despite his inexperience, he is able to adequately assess emotions – and even influence them.
Seth Grimes, chief analyst at Alta Plana, specializes in natural language processing (NLP), text analytics and analyzing the emotional component of AI. He says: «Automatically understanding machine emotions in real time is an irreplaceable opportunity for consumer marketing and public campaigns, especially for political ones.»
Creating «emotional» applications
AI continues to actively explore all areas of our lives, including health care. It is also one of the areas where empathy is an essential element of interaction.
AIMei is an application created by emotional intelligence. In it you can find personal surveys, as well as analysis of the emotional state of a person – all information is displayed in a convenient and intuitive interface. The company has developed a version for the medical industry – the doctor can use it to assess the needs of the patient.
For example, the application indicates when the patient has taken ibuprofen. This drug causes stomach irritation when taken on an empty stomach. After assessing the situation, the application will ask a legitimate question before a person takes ibuprofen: «Did the patient eat before taking the drug?»
Also, the patient may be asked about the patient’s well-being after taking the medicine – this is the way to determine whether the medicine is working or not.
The BPU version is constantly being finalized, taking into account the needs of doctors – for example, they appreciated the wide functionality, but at the same time noted the impossibility of keeping records of the mental state of a person.
Salim Hariri, Ph.D., co-director of the Foundation for Natural Sciences and the Center for Autonomic Computing at the University of Arizona, said recently: «Among the many potential opportunities for integration, the medical field is of the greatest interest.»
Also, one of the company’s developments is the Smartwatch application – they can be used to determine the heart rate, as well as the reason for its sudden change.
With the Smartwatch app, a heart surgeon can predict cardiac arrest and take all necessary measures to prevent it. This can greatly increase the chances of saving the patient.
In addition to the healthcare industry, BPU Holdings also released Neil’s handy news app, which is able to determine the reader’s emotional reaction to correct the screen brightness level.
New applications, according to Nevarez, are «an undoubted breakthrough» – in the future, empathetic applications should become much more.
Editor of IMD News